| Term | Definition |
|---|---|
| Affiliate | A person or business that earns commission by promoting events through tracked links |
| Attendee | A person who holds a ticket and plans to attend (or has attended) an event |
| Audit Log | A chronological record of significant actions on the platform, used for security and compliance |
| Cart | A temporary holding area where selected tickets are stored before checkout |
| Check-in | Scanning a ticket (usually via QR code) at the event entrance to confirm attendance |
| Checkout | The purchase flow: ticket selection, attendee details, discount codes, payment, confirmation |
| Community | A group of users organized around a shared interest, venue, or event series |
| Cron Job | A scheduled background task that runs automatically at set intervals |
| Dashboard | The main home screen for organizers, venues, affiliates, or admins — showing key metrics and quick actions |
| Data Room | A secure section of a pitch deck with supporting documents, financials, and metrics for investors |
| Event Group | A collection of related events bundled together (e.g., a concert series or multi-day festival) |
| Feature Flag | A toggle that enables or disables a platform feature without deploying new code |
| Gamification | A system of points, badges, and rewards that incentivizes engagement and loyalty |
| Guided Tour | An interactive walkthrough that teaches new users platform features step by step |
| Membership | A recurring subscription with benefits like early access, discounts, or exclusive content |
| Onboarding | The guided setup process when you first join the platform |
| Organization | The business entity an organizer creates to manage events, team members, and finances |
| Partner | An external business that integrates with Ticketnation to offer complementary services |
| Payout | The transfer of earned funds from the platform to your bank account |
| QR Code | A scannable code on each ticket used for fast, secure entry at the venue |
| QRPH | The Philippine national QR code standard for instant bank-to-bank payments |
| Resale | The secondary market where ticket holders can sell tickets they can no longer use |
| Roadshow | A touring event that visits multiple cities with separate dates for each stop |
| Season Ticket | A single pass granting access to all events in a group, usually at a bundled discount |
| Voucher | A promo code that reduces the ticket price (percentage off, fixed amount, etc.) |
| Waitlist | A queue for sold-out events — you’re notified automatically when tickets become available |
| WebSocket | A real-time communication protocol that enables instant updates between server and browser |
| Will-Call | A delivery method where tickets are held at the venue box office for pickup on event day |
| Workflow | An automated sequence of actions triggered by user behavior, used in CRM and marketing |
| Xendit | A Southeast Asian payment gateway supporting cards, e-wallets, bank transfers, and installments |
Platform
Glossary
Key terms and definitions used across the Ticketnation platform.